4 Comments

  • Michael Lefevre
    December 27, 2010

    Sorry to be negative, but spamming people with links to Mozilla sites doesn’t sound like a particularly great idea.

    Looking at the responses being given (although I must admit I didn’t notice any by you specificaly), lots of the responses seem pointless and sometimes actually wrong. For example, referring people with Mobile Firefox to the desktop SUMO pages.

    The tweet in your screenshot I would say is a “WTF. I didn’t want that” rather than appreciation.

    The original idea of offering help to people who have problems with Firefox seems fair enough, if that can actually be achieved. Arguing with random Chrome fans about which browser is better, or suggesting that random people who are having Firefox problems with 3.6 should upgrade to the beta doesn’t seem any better than the random advertising spam you get on twitter when you mention many products.

    May as well just set up a bot to send everyone that mentions Firefox a direct message with a link in it… :(

  • Bogo
    December 28, 2010

    Thank you Michael,
    Yes I have similar thoughts and I have share them with the team and the problems are resolved one by one. Why don’t you write your own and send them to marketing list?

    Thanks,
    Bogo

  • Kadir
    December 28, 2010

    Hey Michael,
    thanks for taking the time to look into Army-of-Awesome. Yes, it’s always possible to misuse a system, but remember: people are using their own accounts, so they are inherently interested in providing good answers. Also, we have written new articles specifically targetted at the top issues coming up on Twitter, and many people are quite happy to get help so unexpectedly. It’s easy for us to overlook, but many people just don’t know where to look for support or think that there is no Firefox support, because they got the browser for free.

    And if you agree that it is a good idea to reach out to those users, help us improve the service as Bogo said. We know it’s not perfect and and can always use one more hand.

    Thanks!
    Kadir

  • Michael Lefevre
    December 28, 2010

    Good to know you’ve had some similar thoughts already. I’m sure this will be improved and developed as time goes on.

    Already following planet, 7 newsgroups, 2 mailing lists and 3 web forums, I don’t think I have time to follow another set of discussions, and marketing isn’t really my area of interest.

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