Wrong marketing approach from Comodo and ActiveState.

May 21, 2012
By Bogomil Shopov
1 Comments
Post Image

I have downloaded a free version of Comodo IDE, called Comodo Edit. It’s fucking good IDE for HTML5, PHP, JS and [put your own language here].

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So far so good. I gave my email address to them, because I like the product and the team. After 12 seconds I receive this “help material”.
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They don’t want to provide me help how to get started, but to sell me the pro-edition:

 
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I understand that approach, but please first give me what I need – links and materials to help me to understand “Comodo EDIT” better and 1 month after that send me an offer for the better IDE.

 

Bogomil Shopov

I care about privacy, ethical design, and freedom in many aspects. I spend 20+ years working as a web developer and architect, analyst, manager, and product owner/manager in different environments, several countries, and multiple software industries like Healthcare and Hospitality. I wore many hats, and I use the knowledge gathered to optimize the flow of value across complex systems.

One Comment

  • ActiveState Mike

    May 30, 2012 at 1:25 am

    Hi Bogomil,

    We appreciate your feedback. While we certainly want users to experience the full benefits of the IDE, it is not our intent to annoy you or limit your access to help resources for Edit.

    We will review the email and take your comments into consideration. If you have additional comments or questions, feel free to email us at customerservice@activestate.com.

    Regards,
    – Mike

    Reply

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